Accessibility Statement

1. Our Accessibility Commitment

Dragonfly Medical and Behavioral Health is committed to digital accessibility for all users in compliance with:

• The U.S. Department of Health and Human Services (HHS) accessibility rule under Section 504 of the Rehabilitation Act and the Affordable Care Act.
• Section 508 of the Rehabilitation Act (where applicable).
• The Americans with Disabilities Act (ADA), Title III.
• Tennessee state accessibility requirements.

2. Technical Standard: WCAG 2.1 Level AA

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the recognized international standard for web accessibility. These guidelines are organized around four core principles:

3. Scope of This Statement

This statement applies to the primary Dragonfly Medical and Behavioral Health website at dragonflymedicalandbehavioralhealth.com, including:

• All publicly accessible web pages
• Patient intake and contact forms
• Downloadable documents (PDFs, forms)
• Linked resources we control

Third-party platforms we link to — including our patient portal (InSync/dmbhintouch.insynchcs.com), Cognito Forms, and doxy.me — are governed by their own accessibility policies. We encourage those platforms to maintain accessible services and work with vendors who share this commitment.

4. Measures We Take

Accessibility is an ongoing process. We work toward conformance through:

• Inclusion of accessibility requirements in our website design and content standards.
• Use of semantic HTML and ARIA landmarks to support screen reader navigation.
• Maintaining sufficient color contrast ratios (minimum 4.5:1 for body text, 3:1 for large text).
• Providing text alternatives for all meaningful images.
• Ensuring all interactive elements are keyboard-navigable.
• Using clear, plain-language content wherever possible.
• Reviewing pages and forms following significant updates.
• Incorporating user feedback to identify and remediate barriers.

5. Known Limitations

While we strive for full WCAG 2.1 AA conformance, some content may not yet meet all requirements. Known areas under active review include:

• Certain older PDF documents may have limited tagged structure for screen readers — contact us for accessible alternatives.
• Third-party embedded content (such as intake forms and telehealth portals) may have their own accessibility gaps; we continue to work with vendors on these.
• Some legacy pages may require updates to fully meet color contrast or heading structure requirements.

We are actively working to address these limitations. If you encounter a barrier not listed here, please report it using the contact information below.

6. Feedback and Accessibility Requests

You may reach us by any of the following methods:

• Phone: 423-588-9978 (voice / TTY-compatible via relay service)
• In person: 102 North Broadway Street, Johnson City, TN 37601
• Fax: 423-722-3401
• Patient Portal: dmbhintouch.insynchcs.com (secure messaging)

7. Formal Complaints

If you are not satisfied with our response to an accessibility complaint, you may contact:

• U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr/complaints | 1-800-368-1019 | TTY: 1-800-537-7697
• U.S. Department of Justice, Civil Rights Division (ADA): ada.gov | 1-800-514-0301 | TTY: 1-800-514-0383

We will not retaliate against anyone for filing an accessibility complaint.

8. Updates to This Statement

This Accessibility Statement was last reviewed and updated in May 2026. We review this statement at least annually, or whenever significant changes are made to our website or relevant legal requirements. We welcome feedback at any time.