Terms of Service

1. Who These Terms Apply To

These Terms apply to all visitors, prospective patients, current patients accessing non-portal website content, referral sources, and any other users of our public-facing website. They do not govern clinical services, which are governed by separate patient agreements, consent forms, and applicable healthcare law.

2. Not Medical Advice — No Provider-Patient Relationship

If you are experiencing a medical emergency, call 911 immediately. For mental health crises, contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

3. Use of This Website

You may use this Site for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable federal, state, or local law or regulation.
• Submit false, misleading, or fraudulent information through any form or communication.
• Attempt to gain unauthorized access to any part of the Site, our systems, or our patient portal.
• Use automated tools (bots, scrapers, crawlers) to extract data from the Site without written permission.
• Transmit spam, malware, or any code designed to harm the Site or its users.
• Impersonate any person, entity, or staff member of Dragonfly Medical and Behavioral Health.
• Interfere with or disrupt the integrity or performance of the Site or its underlying systems.

4. Online Forms and Communications

Our website contains intake and contact forms provided through third-party platforms (including Cognito Forms). By submitting information through these forms:

• You represent that the information you submit is accurate and complete.
• You acknowledge that standard web forms and email may not be fully secure, and you assume any associated privacy risk.
• You agree not to submit sensitive medical information through non-designated, non-secure channels.
• Submission of a form does not guarantee an appointment, acceptance as a patient, or a clinical response.

For secure communications, use our Patient Portal at dmbhintouch.insynchcs.com or contact our office directly by phone.

5. SMS / Text Messaging

If you opt in to receive text messages from us:

• Message and data rates may apply.
• Message frequency may vary.
• You may opt out at any time by replying STOP or contacting our office.
• Standard SMS is not encrypted. By texting us, you acknowledge the privacy risks of unencrypted messaging.

6. Telehealth Services

Access to telehealth services through our Site (via doxy.me or other designated platforms) is governed by separate telehealth consent agreements and applicable Tennessee and federal law. Use of those platforms is also subject to their own terms of service.

7. Intellectual Property

All content on this Site — including text, graphics, logos, images, audio, and software — is the property of Dragonfly Medical and Behavioral Health or its content licensors and is protected by applicable copyright, trademark, and intellectual property law.

You may view, print, or download content from this Site for personal, non-commercial use only, provided you do not modify the content and you retain all copyright and proprietary notices. Any other use requires our prior written permission.

8. Third-Party Links and Services

This Site contains links to third-party websites and platforms (including our patient portal, Cognito Forms, doxy.me, social media, and the Tennessee RedLine). These links are provided for convenience only. We do not control, endorse, or accept responsibility for third-party sites or their content, privacy practices, or terms. We encourage you to review the terms and privacy policies of any third-party site you visit.

9. Disclaimer of Warranties

This Site and its content are provided on an "as is" and "as available" basis without any warranty of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses. We make no warranties regarding the accuracy, completeness, or suitability of any information on the Site for any purpose.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Dragonfly Medical and Behavioral Health and its staff, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — this Site or its content, even if advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of the Site shall not exceed the greater of (a) the amount you paid us in the preceding 12 months for the specific service at issue, or (b) one hundred dollars ($100).

11. Indemnification

You agree to defend, indemnify, and hold harmless Dragonfly Medical and Behavioral Health and its staff from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of this Site, your violation of these Terms, or your violation of any rights of another party.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Washington County, Tennessee.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Revised terms will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

14. Accessibility

We are committed to making our website accessible to all users, including individuals with disabilities, in compliance with applicable law. For assistance or to report an accessibility barrier, see our Accessibility Statement or contact us below.